MyHostPad.com unlimited web hosting website server

Frequently Asked Questions

Pre-Sales Questions

Is there a minimum time contract/commitment?
Not at all. You can pay monthly or yearly. You can also cancel at any time.
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How soon will my account be set up and ready for use?
Account orders are placed in a queue and are processed in the order in which they are received. Your site can be uploaded to our servers immediately after receiving the welcome email, which will contain the IP address for your account, plus the password and username. In fact, we recommend that clients start uploading their site as soon as possible after setup is complete, so that once domain transfer is completed, the site will be available for use by your visitors.
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Do I have access to update my site 24 hours a day?
Absolutely. Whether you're a day person or a night owl, your site is available for you to update.
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Can you register a domain name for me? Can you set up domains other than .com, .org, and .net?
You can now register your .com/.net domains at Lurge.com for only $8.74.
Click Here to visit Lurge Now
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Do you host Adult sites, warez sites or sites containing illegal material?
No. Please see our Terms of Service for policies regarding this. We do allow Adult sites as long as they contain legal content.
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Is my site backed up and how often?
It is the clients responsibility to do all back ups of their site. If, in the unfortunate event, something happens to your files, it is your responsibility to have a local copy of your files. We are NOT held liable in any way for any files, money, time, effort, etc... lost due to this unfortunate event. Furthermore, if your files are lost, we will attempt to restore them as a gesture of good faith, but make no promises what so ever about whether the files will be brought back successfully or not. Again, back ups are the client's responsibility.
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How fast are your connections?
The latest Servers are Xenon 2.8 Ghz with 1024 ECC MB Ram. The Servers hard drives are 10,000 RPM FAST! The OS is covered with reliable and solid Redhat Enterprise Edition 3.0. The Bandwidth will NEVER overload. All servers will be kept below 50% and we will make sure they are all around 25%!!! We will never go over 500 Domains on each server! That is one way the server can prevent to have any DOWNTIME.
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Technical Questions

I changed my control panel password and now I can't get in.
Passwords are case sensitive and are limited to 8 characters. If you entered a password longer than 8 characters please try entering the first 8 characters when logging into your control panel.
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How do I get my email?
If you're familiar with your email client's setup, use the following information to retrieve email from your POP account:
Incoming mail (POP3) server:
mail.yourdomain.com

Outgoing mail (SMTP) server:
mail.yourdomain.com

* set SMTP authorization within your email program to have the server authenticate you as a registered account holder.
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I want to get started right away, but my domain name hasn't transferred/isn't in the database yet. How do I do it?
After your domain is fully propagated through the system, you can upload to yourdomain.com via FTP or FrontPage Extensions.
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What is the path to perl?
/usr/bin/perl
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Where should I put CGI scripts for my domain?
All CGI scripts should be uploaded to the cgi-bin folder,located under the public_html folder, for your domain. Be sure to follow the instructions for the script you are uploading regarding setting permissions on the files and folders you create, as they vary from script to script
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I uploaded my files, but I don't see my page?
If our default "Welcome to the Future home of", index.html, has not been replaced by another index page, then anyone going to domainname.com will still see that page instead of some other home page. This is the order in which the web server looks for a page to put up as the "home" page: >DirectoryIndex: index.html, index.shtml Just delete the index.html file and anything after it in this list will then come up automatically. Notice that "home.html" is NOT on the list and so will not show up as your home page. You would need to rename it.
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Account and Billing Questions

How can I change my account or billing information?
If you need to update your account or billing information please contact us here: Account Maintenance
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How do I cancel my Account?
You can cancel your account at any time by sending email to accounts@MyHostPad.com. There are no cancellation fees, and no notice is required. Any fees paid to that point are non-refundable. Please see our TOS for further information.
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What about billing and over due policies?
Accounts will be given a grace period of 7 days, if payment is not received within the grace period your account will be deleted from our servers.
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